one platform to PREVENT fraud and chargebacks.
PROTECT
AI-powered fraud prevention soluion to protect you in real-time against fraudsters while maximizing your approval performance. Take control of all aspects of our decision-making tool, ranging from rules and lists to thresholds for machine learning models. Benefit from our user-friendly dashboard.
AI-Powered
Nethone
Prevent
Have you ever been confused when reading a bank statement? Consumer Clarity and Order Insight allow merchants to share purchasing details with both issuers and cardholders, leading to an enhanced customer experience. By engaging with consumers and eliminating confusion, merchants can reduce unnecessary chargebacks and friendly fraud. Cherry on the cake, merchants can save revenues.
Consumer Clarity
Order Insight
Resolve
Instead of contacting the customer support and request a refund, most cardholders bypass the merchant with a dispute. Our solutions enable merchants to quickly respond to potential chargebacks worldwide, by refunding the transaction or by resolving pre-disputes.
Rapid Dispute Resolution (RDR)
Ethoca Alerts
STAY TUNED
Don't miss out on the opportunity to stay informed and up-to-date on the latest trends and insights in the payment industry.
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FREQUENTLY
ASKED QUESTIONS ?
What is a chargeback?
A chargeback is a reversal of a payment that occurs when a customer disputes a transaction made with their debit or credit card. Instead of contacting the merchant directly to request a refund, the customer requests their bank or card issuer to initiate the process. Chargebacks can happen for various reasons, such as:
- The customer didn't recognize the descriptor on its bank statement
- The product or service wasn't delivered as expected
- Fraudulent (unauthorized) transaction
- Billing errors
Should I be concerned about getting chargebacks?
Yes, you should be. Breaching the acceptable thresholds imposed by the card schemes and the acquirers can lead to merchant account termination and penalties. Don't let chargebacks kill your business.
Can eFlow Secure reduce my chargeback ratio?
Yes, our chargeback prevention solutions "Rapid Dispute Resolution (RDR)" and "Ethoca Alerts" will significantly reduce your chargeback ratio.
WHO we
are
Get to know our dedicated team of passionate individuals who work tirelessly to provide exceptional service and drive success for our merchants. Whether it's through collaboration, innovation, or a committment to excellence, our team members embody the values that make our company a leader in the industry.
